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3 Understand procedures for responding to accidents and sudden illness

Types of accidents and sudden illness: accidents eg slips and trips, falls, needle stick injuries, burns and scalds, injuries from operating machinery or specialised equipment, electrocution, accidental poisoning; sudden illness eg heart attack, diabetic coma, epileptic convulsion

Procedures to be followed: ensuring and maintaining safety for individuals concerned and others eg clearing the area, safely moving equipment if possible; remaining calm; sending for help; assessing the individual for injuries; administering basic first aid if necessary and if trained to do so; staying with the injured/sick individual until help arrives; observing and noting any changes in condition; providing a full verbal report to relevant medical staff or others; completing a full written report and relevant documentation eg accident report, incident report; understanding the policies, procedures and agreed ways of working for the work setting


4. Be able to reduce the spread of infection

Recommended method for hand washing: follow the Department of Health’s five-step recommended procedure for washing hands (wet hands, apply soap thoroughly, lather and scrub including between the fingers, thumbs and backs of the hands, rinse thoroughly, dry thoroughly using paper towel or air dryer)

Own health and hygiene: importance of basic personal hygiene measures in reducing the spread of infection eg hand washing after using the toilet or before preparing food, covering the mouth when sneezing or coughing, using disposable tissues; covering any cuts or abrasions with elastoplasts or suitable dressings; importance of staying away from work when affected by illness or infection; getting prompt treatment for illness or infections


5 Be able to move and handle equipment and other objects safely

Identify legislation relating to moving and handling: The Health and Safety at Work Act 1974; The Manual Handling Operations Regulations 1992 (as amended in 2002); regulations from the HSC/E covering manual handling risk factors and how injuries can occur

Safe moving and handling: the key principles of avoid eg the need for hazardous manual handling assess eg the risk of injury from any hazardous manual handling, reduce eg the risk of injury from hazardous manual handling; the importance of assessment, eg the task, load, working environment and individual capability; reducing the risk of injury eg musculoskeletal disorders: avoiding hazardous manual handling; the importance of correct posture and technique; working in teams: the importance of a co-ordinated approach and good communication; using mechanical aids where necessary eg a hoist; changing the task or approach where necessary; the importance of following appropriate systems and agreed ways of working; making proper use of equipment provided for safe practice; taking care to ensure that activities do not put others at risk; reporting any potentially hazardous handling activities


6 Know how to handle hazardous substances and materials

Identify hazardous substances and materials: COSHH regulations (2002) include substances that are corrosive eg acid; irritant eg cleaning fluids; toxic eg Medicines; highly flammable eg solvents; dangerous to the environment eg chemicals, clinical waste; germs that cause diseases eg legionnaires’ disease; materials that are harmful eg used needles; potentially infectious eg used dressings; body fluids eg blood, faeces, vomit

Safe handling of hazardous substances and materials: importance of training; awareness of COSHH regulations; always follow instructions for agreed ways of working; safe storage of hazardous substances and materials – always follow agreed ways of working, policies and procedures eg safe storage of drugs and medicines; stored out of reach; store materials in containers recommended by the manufacturer; importance of clear labeling; containers securely sealed; storing incompatible substances separately; safe usage of hazardous substances and materials; always following agreed ways of working, policies and procedures; avoiding exposure to hazardous substances eg inhaling, contact with the skin or eyes, swallowing or skin puncture; using control measures eg universal precautions for dealing with blood and other body fluids; using protective clothing where necessary eg latex gloves, masks, aprons; importance of checking with colleagues and completing appropriate records and documentation; safe disposal of hazardous substances and materials: always following agreed ways of working, policies and procedures eg use of clinical waste bags; importance of protecting others eg using a sharps box for used needles; protecting the environment eg disposal of dangerous chemicals; minimising the spread of infection eg disposal of used dressings


7 Understand how to promote fire safety in the work setting

Prevent fires from starting and spreading: identifying potential fire hazards in the health and social care workplace; understanding how fires start and spread, (the fire triangle of ignition, fuel and oxygen); preventing fires from starting eg the danger from lit cigarettes, naked flames, hot surfaces, faulty electrical equipment; the importance of regular checks on electrical equipment eg PAT testing; the importance of staff training and vigilance in the workplace; risk assessment procedures; preventing the spread of fires through safe practices for eg storage of flammable materials (waste materials, paper, wood, furnishings, flammable liquids), keeping fire doors shut; the importance of checking smoke detectors regularly

Emergency procedures to be followed: understanding how to raise the alarm if a fire is discovered, eg operating a fire alarm system; agreed procedures for alerting all personnel in the work setting; knowledge of basic fire fighting procedures eg use of different fire extinguishers, fire blankets or other fire safety equipment; procedures for evacuation eg using designated routes, not using lifts, closing all doors; special evacuation procedures for very young children and individuals with mobility or other difficulties eg use of an evac-chair; knowledge of evacuation routes and assembly points; agreed procedures for checking on the presence of all personnel in the work setting; the importance of staff training and regular evacuation drills; the importance of maintaining clear evacuation routes at all times eg keeping fire exits and doorways clear, not storing furniture or other equipment in the way of evacuation routes, keeping stairwells or designated special evacuation areas clear at all times


8 Be able to implement security measures in the work setting

Procedures for checking identity: understanding the agreed ways of working for checking the identity of anyone requesting access to work setting premises eg checking official ID, signing in procedures, allocating visitor badges, the use of biometric security systems like finger print scanners; understanding the agreed ways of working for checking the identity of anyone requesting access to information in the work setting eg checking official ID, secure password systems for electronic information; understanding the importance of confidentiality relating to information; procedures for dealing with electronic requests for information

Protecting security: understanding the agreed ways of working for protecting own security and the security of others in the work setting eg knowledge of security systems, alarms, CCTV, gaining access to buildings; understanding special procedures for shift or nighttime working; importance of procedures for lone working and ensuring that others are aware of own whereabouts eg signing in and out, agreed procedures for communicating whereabouts, use of special codes or mobile phones; importance of staff training on security and vigilance in the workplace


9 Know how to manage own stress

Common signs and symptoms of stress: physical signs and symptoms eg aches and pains, nausea, dizziness chest pain, rapid heartbeat; emotional signs and symptoms eg moodiness, irritability or short temper, agitation, inability to relax, feeling overwhelmed, sense of loneliness and isolation, depression or general unhappiness; cognitive signs and symptoms eg memory problems, inability to concentrate, poor judgment, constant worrying; behavioural signs and symptoms eg eating more or less, sleeping too much or too little, neglecting responsibilities, using alcohol, cigarettes, or drugs to relax, nervous habits like nail biting

Identifying triggers for stress: work factors eg changes in routine, dealing with difficult situations, pressure to meet targets, interpersonal relationships with individuals and others, expectations from managers, demands of working unsocial hours, taking on special projects; personal factors eg financial problems, relationship or family problems, major life changes, bereavement, injury or illness

Managing stress: understanding own coping strategies; relaxation techniques eg massage, yoga, aromatherapy, listening to music; physical activity and exercise eg going for a run, joining a gym; social strategies eg meeting up with friends and family, volunteering or helping with community work; logical strategies eg making lists, prioritising; creative strategies eg music, painting or other artistic pursuits; faith strategies eg religion or other beliefs; the importance of emotional well being and resilience; understanding and recognising individual stressors and taking time out

Learning outcomes and assessment criteria



Learning outcomes

Assessment criteria

Evidence type

Portfolio reference

Date

1. Understand own responsibilities, and the responsibilities of others, relating to health and safety in the work setting


1.1 Identify legislation relating to general health and safety in a health or social care work setting

1.2 Describe the main points of the health and safety policies and procedures agreed with the employer

1.3 Outline the main health and safety responsibilities of:

  • self

  • the employer or manager

  • others in the work setting

1.4 Identify tasks relating to health and safety that should not be carried out without special training

1.5 Explain how to access additional support and information relating to health and safety










2. Understand the use of risk assessments in relation to health and safety

2.1 Explain why it is important to assess health and safety hazards posed by the work setting or by particular activities

2.2 Explain how and when to report potential health and safety risks that have been identified

2.3 Explain how risk assessment can help address dilemmas between rights and health and safety concerns











3. Understand procedures for responding to accidents and sudden illness

3.1 Describe different types of accidents and sudden illness that may occur in own work setting

3.2 Outline the procedures to be followed if an accident or sudden illness should occur











4. Be able to reduce the spread of infection


4.1 Demonstrate the recommended method for hand washing

4.2 Demonstrate ways to ensure that own health and hygiene do not pose a risk to others at work











5. Be able to move and handle equipment and other objects safely


5.1 Identify legislation that relates to moving and handling

5.2 Explain principles for moving and handling equipment and other objects safely

5.3 Move and handle equipment or other objects safely










6. Know how to handle hazardous substances and materials

6.1 Identify hazardous substances and materials that may be found in the work setting

6.2 Describe safe practices for:

  • Storing hazardous substances

  • Using hazardous substances

  • Disposing of hazardous substances and materials










7. Understand how to promote fire safety in the work setting


7.1 Describe practices that prevent fires from:

  • starting

  • spreading

7.2 Outline emergency procedures to be followed in the event of a fire in the work setting

7.3 Explain the importance of maintaining clear evacuation routes at all times










8. Be able to implement security measures in the work setting


8.1 Use agreed ways of working for checking the identity of anyone requesting access to:

  • Premises

  • Information

8.2 Implement measures to protect own security and the security of others in the work setting

8.3 Explain the importance of ensuring that others are aware of own whereabouts










9. Know how to manage own stress

9.1 Identify common signs and indicators of stress

9.2 Identify circumstances that tend to trigger own stress

9.3 Describe ways to manage own stress













Learner name:

Date:

Learner signature:

Date:

Assessor signature:

Date:

Internal verifier signature:
(if sampled)

Date:




Unit 9: Handle Information in Health and Social Care Settings

Unit code:

HSC 028

Unit reference number:

J/601/8142

QCF level:

2

Credit value:

1

Guided learning hours:

10



Unit summary

This unit is aimed at those who work in health and social care settings. It provides the learner with the knowledge and skills required for good practice in recording, storing and sharing information.

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